When people think of the Millennial generation, the first thing that probably comes to mind is tech-savvy, social media-engrossed teens and twenty year olds.
After all, 75% of Millennials have a social networking profile and 80% sleep with their phone next to their bed, so the stereotype isn’t completely wrong.
I can say I’m definitely part of those statistics. I have Facebook, Twitter, and Instagram, and I too sleep with my phone plugged in right by my bedside. So knowing this, wouldn’t marketers want to take advantage of social media, email, and other digital or online sources to reach us Millennials?
Well marketers could, but statistics have shown that direct mail is the more effective option. Just look at the figures:
- When asked about whether or not they would prefer to continue receiving promotional emails or receiving the same promotional items but in the mail, 70% said email or other digital delivery and a whopping 90% said they would prefer postal delivery.
(Want more stats? We’ve added new stats on millennials here.)
The numbers show it, Millennials love direct mail.
However, it’s one thing to see the numbers and it’s another to hear it from an actual Millennial themself. That’s where I come in. I’m going into my senior year of high school which means I’m approaching a pretty significant part of my life: applying to college. I cannot even express how many emails, brochures, packages, booklets, and letters I have received trying to get me to look at the respective school. I know I’m not the only one, millions of students nationwide have been or are in my shoes. I am overwhelmed by the amount of colleges that have been trying to reach me, and to be honest, it gets kind of annoying sometimes, especially the emails. The truth is that I am more likely to look at a school if they send me something in the mail. Unless it is a school I was already highly interested in, I usually move the emails to the trash bin without even opening them.
The mail is a different story though. I like getting letters and pamphlets filled with pictures of the campus and explaining what the school has to offer. Even if I’m not interested in the school, I usually take time to open them and read what they have to say before I tear them up and throw them in the trash. There you have it, a personal example of how direct mail was more effective in reaching a Millennial as opposed to email.
But wait, there’s more!
That’s just college though, I do the same thing when it comes to receiving offers from my favorite stores. If I get a coupon in the mail, I’ll use it. If it comes in an email, I probably wouldn’t even know it existed because I already deleted it. I’m just one in millions though: 73% of Millennials are like me and use direct mail coupons when making purchases.
Unfortunately, this generation is often stereotyped as self-centered and always seeking out attention and approval. I personally am not a fan of this stereotype as there are plenty of people out there who are far from it, but at the same time, I can see the reasoning behind it. I feel it can be seen in our social media obsession. It’s undeniable that we’re kind of screaming for attention when we are constantly posting pictures of ourselves and posting about our personal lives multiple times a day. Looking at this, I can completely see how older generations see us as self-centered.
Yet, when I stopped and thought about it, I can see how direct mail’s success among Millennials is partially a result of our self-obsession. It’s as if mail channels our conceit. So in a sense, our self-obsession works to the advantage of direct mail marketers. Millennials are so consumed in the digital world that getting something in the mail stands out. While we’re probably one in thousands receiving the exact same thing, it’s so uncommon to get a tangible piece of mail that it kind of makes us feel special and like the sender is personally trying to reach us.
Back to my college example, when I saw that mail item sitting on my counter with my name on it and customized to what I’m interested it, it made me feel like the college really wanted to reach out to me. For some reason with the emails, even though it had my name in it and such, I still didn’t feel as special reading it. It was just one of twenty more emails I had to sift through. Overall, direct mail, at least to me, somehow channels our supposed self-centeredness and reaches us more effectively simply because it’s not as common in our digitally-consumed world.
I know I can’t speak for all of the 80 million of my generation, but that’s where the statistics come in. Regardless, I can completely attest to those numbers that define us. Direct mail is so much more effective at getting a message across to a Millennial than other digital mediums. We live in such a digitalized society where we see thousands of social media posts and receive dozens of emails a day. It’s commonplace to a Millennial, but seeing that piece of mail sitting in the mailbox, that’s different. Its unique, it’s physically there, and it’s “not the norm” so to speak. Direct mail stands out in the digital world, and it stands out in a good way.
When thinking about how to reach the generation of social media and technology, don’t rule out direct mail. It could very well be the key to reaching us Millennials.
Hannah Cupples is an intern at Compu-Mail. She is currently a student at Lewiston-Porter Senior High School and is enrolled in the Academy of International Business and Finance. Her high school curriculum has included several AP and honors level courses as well. Hannah plans on studying chemistry and business in college, starting in the fall of 2014.